Despatch & Deliveries

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Deliver Address:
Goods will be delivered, by our appointed carrier, to the address given by you on the order form. It is important that this address is accurate. In most instances the parcel will not be left without a signature. If the address is particuliarly hard to find, please make sure that you provide us with you What3Words for example...here at The Zip Wire Company our what3words are: repeats.advantage.bravest

If you ask for your delivery to be left somewhere without a signature then this is done at your own risk, we will not be liable for the theft / loss of your package. Please provide us with a delivery address where the parcel can be signed for between the hours of 8:00am and 6:00pm.

If more convenient, we can arrange your delivery to your place of work. We cannot be held liable for any consequential loss caused by late delivery, or failure to deliver by our appointed carrier.


Despatching Your Order:

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Here at the Zip Wire Company we pride ourselves on our despatching your orders as soon as possible. This depends on your payment method and stock availability and will vary accordingly. Depending on what you order and what time of the day you place your order, depends on when it will be despatched.

It's important to remember that depending on what you have ordered, depends on how many deliveries you will get. If you have ordered a full zip wire kit then you will receive two separate deliveries.

Your wire and strop will be despatched to you directly from our UK manufacturer - normally within 2 working days, delivered within 3 working days. The rest of your order (hardware) will be despatched the next working day and will be delivered on the next available working day - subject to the Overnight Couriers - see below for further details on delivery times.

Please note that all orders placed Monday - Thursday will be processed the next working day. Orders placed on a Friday or at a weekend, will be processed and despatched on the Monday.

All goods are subject to availability and in the event that we are out of stock, or unable to fulfil your order within 30 days, you will be informed immediately. Any outstanding orders / items may be cancelled at any time. In circumstances where payment has already been made, then either an alternative item or a full refund for the item(s) will be given.


Delivery Information:

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All prices shown on this website are inclusive of delivery to Mainland England, Wales and certain Scottish postcodes (see below). Additional carriage charges apply to delivery areas outside of these areas and the postcodes can be found below along with the expected delivery service. Please call for pricing.

Orders to the Scottish Highlands, Scottish Islands, Channel Islands, Isle of Wight, Eire, Scilly Isles, Isle of Man will take longer and have additional delivery charges added - Please call for Pricing.

All Deliveries are made between Monday - Friday - 08:00 - 18:00

Delivery within 48 hours of despatch (Normal) service:
Mainland England and Wales: All Postcodes
Scotland: EH, G, FK, DG, KY, ML, TD, KA with exceptions as below

Delivery within 2 - 5 days of despatch (Standard) service:
Scottish Highlands:
AB30 - 38, AB44 - 56, FK17 - 99, G83, IV1 - 28, IV30 - 39, IV52 - 54, IV63, KW1 - 14, PA21 - 33, PA34 - 40, PH18 - 26, PH30, PH31 - 41, PH49 - 50.
Scottish Islands:
HS1 - 9, IV40 - 51, IV55 - 56, KA27 - 28, KW15 - 17, PA20, PA41 - 49, PA60 - 78, PH42 - 44, ZE1 - 3.
Northern Ireland: All BT Postcodes
Southern Ireland: Rep of Eire
Isle of Wight: PO30 - PO41 (IOW Only)
Scilly Isles: TR21 - TR25
Isle of Man: IM
Channel Islands: JE, GY
Most of Europe

Our deliveries are made using a variety of delivery services, depending on size and include:

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Royal Mail: Small items, Next working day, 2/3-day economy service
Overnight: Fedex or DPD Next working day where possible, 3/5-day economy services
Pallet Networks: Overnight and 2/3-day services

Please note that any non-courier deliveries (via Royal Mail) may take up to 3 - 5 working days to arrive. Whilst every effort is made by the carriers to deliver your delivery normally within 48 hours of despatch - please allow up to 5 working days.

The Zip Wire Company cannot be held responsible or liable for any consequential loss caused by late deliveries or failure to deliver.

Please allow a longer delivery time for the busier periods at Christmas and during the Sales period.

Timed / Saturday & Sunday Deliveries:

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All the overnight deliveries that are sent from The Zip Wire Company via Fedex Overnight are sent on a 08:00 - 17:00 next working day service as standard.

However, there is also several options available for both Timed Deliveries Mon to Fri and for Saturday / Sunday deliveries.

Mon - Fri: by10:30
Saturday: Anytime Saturday / by 12:00 Saturday / by 10:30 Saturday
Sunday: Anytime Sunday / by 12:00

Please call for pricing on this service as the pricing is determined not only by the time, but also by the weight of the shipment - so we would need to know what you were ordering.


Other Delivery Information:

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On dispatching your hardware order from The Zip Wire Company, you will be supplied with an email that will have your tracking number within it.

Your email address will also be supplied on the FedEx booking system so that you will kept up to date with any delays etc.

Any contact telephone numbers that have been entered in the order process, will be passed to our delivery people in case of any difficulties in locating your premises when making a delivery. Please be assured that this information is not passed to any other people or company.

All deliveries will have to be signed for at the delivery address on completion of drop off unless specifically requested and an email authorization proviided. Once the goods have been delivered to you, and signed for, the responsibility of the goods then falls on you the customer. Any loss or damage to the goods after this time shall be at your own risk.

It is the responsibility of the person receiving the goods to check that all packages are counted for correctly and check for damage to the packaging or goods before signing the delivery note. If any packaging appears damaged, please check that the contents are intact and then note the damage on the delivery note before signing. See below for notes on damaged goods.

Should delivery not take place on the day arranged for delivery or be refused at the delivery address, then The Zip Wire Company reserve the right to make a charge for the second delivery.


Damaged Goods on Delivery:

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Whilst ever effort is made to deliver your order in a first-class condition, occasionally damage may occur during transit.

It is the responsibility of the person receiving the goods to check that all parts of the shipment are counted for and checked for damage before signing to accept delivery. If any packaging appears damaged, please check that the contents are not damaged, then note the damage on the delivery note before signing.

The Zip Wire Company will not be held responsible if any damage is reported to us after the delivery has been signed for, and if the delivery note does not have any damage notes recorded on it.

Once the goods have been inspected and any damage identified, please notify our customer services people of the damage by either telephone on 01963 361511 or by sending an email ASAP with your photos to: support@thezipwirecompany.com

This must be done within 48 hours of receiving your goods.
Should you have the need to let us know of any damage on delivery, please keep all shipping materials for inspection by the carrier.