All prices shown on this website are inclusive of delivery to Mainland England, Wales and certain Scottish postcodes (see below). Additional carriage charges apply to delivery areas outside of these areas and the postcodes can be found below along with the expected delivery service. Please call for pricing.Additional Delivery Charges:
Scottish Islands: Please call
Northern Ireland: Please call
Eire: Please call
Scilly Isles: Please call
Isle of Man: Please call
Channel Islands: Please call
Europe: Please call
Your goods if ordering a Zip Wire Kit (except for the Junior Zip Wire) will be delivered in 2 parts. The hardware will be delivered directly to you from The Zip Wire Company and the wire and strops will be delivered directly to you from our UK specialist wire manufacturer.
Whilst every effort is made by the carriers to deliver your delivery normally within 48 hours of despatch - please allow up to 5 working days.All Deliveries are made between Monday - Friday - 08:00 - 18:00Delivery within 48 hours of despatch (Normal) service: Mainland England and Wales:
EH, G, FK, DG, KY, ML, TD, KA with exceptions as belowDelivery within 2 - 5 days of despatch (Standard) service: Scottish Highlands
AB30 - 38, AB44 - 56, FK17 - 99, G83, IV1 - 28, IV30 - 39, IV52 - 54, IV63, KW1 - 14, PA21 - 33, PA34 - 40, PH18 - 26, PH30, PH31 - 41, PH49 - 50.Scottish Islands
HS1 - 9, IV40 - 51, IV55 - 56, KA27 - 28, KW15 - 17, PA20, PA41 - 49, PA60 - 78, PH42 - 44, ZE1 - 3.Northern Ireland:
All BT PostcodesSouthern Ireland:
Rep of EireIsle of Wight:
PO30 - PO41 (IOW Only)Scilly Isles:
TR21 - TR25Isle of Man:
JE, GYMost of EuropeOur deliveries are made using a variety of delivery services, depending on size and include:
Royal Mail: Small items, Next working day, 2 - 3 day economy service
Overnight: Next working day where possible, 3 - 5 day economy services
Pallet Networks: Overnight and 2 - 3 day servicesInterlink Express PREDICT and FOLLOW MY PARCEL service
The majority of our UK parcels are sent out via Interlink Express.
As part of the biggest overnight parcel carrier group in the UK, Interlink Express along with their sister company DPD, invest in and bring to the market industry leading technology. One of the their most innovative advances was to introduce their PREDICT
service to the market which provides all of our customers with the ability to know that their delivery will be made within a one hour delivery window, therefore allowing you not to have to wait in all day.
This is notified to our customers by SMS text message and email, providing both details have been supplied by you in the ordering process.
What's more, their revolutionary FOLLOW MY PARCEL
service enables our customers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute timeslot.
As well as keeping our customers informed at all stages of the delivery journey, Interlink Express believe in offering the maximum choice in delivery options and convenience. That's why they provide access to a number of rescheduling options both on the day of delivery and the night before. This allows you the end customer to take delivery in a way that suits you best. If you wish to reschedule, you can:
- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Have the parcel left in a specified safe place
- Collect the parcel from your local Interlink Express depot
- Upgrade delivery to before 12
All these options are available to you via email or SMS notification, so when ordering please remember to add your mobile number so that you can be in control of your delivery.
Any contact telephone numbers that have been entered in the order process, will be passed to our delivery people in case of any difficulties in locating your premises when making a delivery. Please be assured that this information is not passed to any other people or company.
All deliveries will have to be signed for at the delivery address on completion of drop off. Once the goods have been delivered to you, and signed for, the responsibility of the goods then falls on you the customer. Any loss or damage to the goods after this time shall be at your own risk.
It is the responsibility of the person receiving the goods to check that all packages are counted for correctly and check for damage to the packaging or goods before signing the delivery note. If any packaging appears damaged, please check that the contents are intact and then note the damage on the delivery note before signing. See below for notes on damaged goods.
Should delivery not take place on the day arranged for delivery or be refused at the delivery address, then The Zip Wire Company reserve the right to make a charge for the second delivery.Damaged Goods on Delivery:
Whilst ever effort is made to deliver your order in a first class condition, occasionally damage may occur during transit.
It is the responsibility of the person receiving the goods to check that all parts of the shipment are counted for and checked for damage before signing to accept delivery. If any packaging appears damaged, please check that the contents are not damaged, then note the damage on the delivery note before signing.
The Zip Wire Company will not be held responsible if any damage is reported to us after the delivery has been signed for, and if the delivery note does not have any damage notes recorded on it.
Once the goods have been inspected and any damage identified, please notify our customer services people of the damage by either telephone on 01344 750788 or by sending an email ASAP with your photos to: email@example.com This must be done within 48 hours of receiving your goods.
Should you have the need to let us know of any damage on delivery, please keep all shipping materials for inspection by the carrier.