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Cookies and Privacy Policy

Here at The Zip Wire Company, we are totally committed to protecting your privacy. We also take great care to protect any personal information we collect or hold on you, ensuring your experience with us is as safe and enjoyable as possible.

We as a company, we comply with the principles of the UK Data Protection Act 1998 along with the Privacy and Electronic Communications (EC Directive) Regulations 2003. This includes the incorporation of the EU Cookie Regulations (May 2011).

We also are happy to inform you that we will conform, as of the 25th May 2018, with the EU General Data Protection Regulation (GDPR).

We collect this information about you to process your order and to make your visit to our website as relevant as possible. The information collected will only be shared with other parties that are involved in the fulfilment of your order, including delivery companies.

Below you will find information on how and why we collect, store and use personal information to improve our service. You'll also find out how to manage the information that's collected.

The information we hold may include:
Contact number
Email address
Other information necessary in the process of your order (you will be advised)

Any data that we hold about you, is held in accordance with our internal security policy. If we need to send any of your data outside of the European Economic Area (EEA), then we will not do so without seeking your consent first.

As a company, we will never collect sensitive information about you without your agreement. You have a right to ask for a copy of information that we might hold on you. This will be supplied in a timely fashion for a small fee. If for any reason any information held about you is incorrect, we will without charge either correct this information or delete this information as soon as you make the request to do so.

Please note:
Any Data information held by us as a company, will only be released to third parties (e.g. the police) on request by them where there is a legal requirement for us to do so.

By using our website you agree to the use of cookies as described in this Cookie Policy.

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Cookies - what are they and how do we use them

Most websites use cookies to improve your browsing experience. Cookies are small amounts of information in the form of text files sent by our website (or the website of a company we have a relationship with) to your computer, mobile phone or other device when you visit our website.

Pretty much like all website owners, we operated cookies. EU regulations now require us to inform you of what they are and to give you the option to not use them if you so wish.

We make use of cookies to help manage our website, make our website easier to use and support the provision of relevant information and functionality to you to improve your visitor experience. As well as to provide us with information about how our website is used so that we can make sure it is as up-to-date, relevant and as error free as we can.

There is nothing mysterious about cookies and importantly please remember, they do not collect any personal information.

You can choose to manage the cookies we use on our website through your internet browser settings at any time. For more information about how to do this, and about cookies in general, you can visit Certain cookies may be set as soon as you visit our website, but you can remove them using your internet browser settings.

Please note that preventing cookies is likely to impact the functionality or performance of our website or prevent you from using certain services provided through it. If you choose to do so, we cannot guarantee access to the services provided through our website or be sure how our website will perform during your visit. Doing so will also affect our ability to update our website to cater for user preferences and improve its performance.

Cookie types and their use

We use a combination of different cookies to improve your experience on our websites. A cookie allows you to remember your previous choices on our site, so you don't have to repeat them on each visit. Cookies used across our website by us or any of our 3rd party partners, can be in the form of session cookies (lasting only as long as your visit to our website), tracking or analytical cookies or persistent cookies, and may use different technologies, such as JavaScript or Flash.

Session Cookies

Session cookies last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.

Persistent Cookies

We also use persistent cookies. They last beyond your session and after you've closed your browser. We use them to ensure you have a better experience when you return to the site. Persistent cookies remain on your computer until you choose to remove them.

Tracking or Analytical Cookies

We mainly use Google Analytics for tracking and statistical purposes, and this helps us with information such as your chosen browser, what country, page views, session length, etc. We also try to identify if you have visited us from a search engine such as Google or Bing and for what search string you used.

For further information about Google Analytics please see Google Analytics Information
To read Google's Privacy Policy please see Google - Privacy
To prevent tracking by Google Analytics across all websites visit Google Analytics opt out - Help

First and third Cookies

Whether a cookie is a first or third-party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third-party cookies. We use both first party and third-party cookies.

Use of flash files

We do occasionally make use of flash files on our website. These help to present information and allow integration with third-parties (such as YouTube) and offer a richer online experience. If you would like further information about the cookies used in relation to YouTube videos, the YouTube privacy notice, including details about YouTube related cookies, is available at: You Tube - Privacy

Adobe offers a tool to monitor, prevent and remove 'flash cookies' - more information is available at:
Adobe Flash Cookies - Help

What if I don't want to accept cookies? Show all Hide all

You can choose to restrict or block the cookies set by us, or any website. You'll need to do this through your browser settings.

You can also visit for comprehensive information on how to block or restrict cookies on a wide variety of browsers. You'll also find details on how to delete cookies from your computer, as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you'll need to refer to your handset manual.

At no time is any personal or identifiable information collected, used or distributed by The Zip Wire Company

In continuing to use our website, you are agreeing to our use of cookies as outlined above.

Here at The Zip Wire Company we take the privacy and security of visitors to our websites very seriously and would therefore like to stress that we do not gather, save, collect or use any personal information of visitors to our websites other than to process orders and sometimes for analytical purposes in helping us to improve your visit experience.

The Zip Wire Company, or any other company associated with For Outdoors Ltd, do not disclose buyers' information to third parties unless required to do so by law or other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this website site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process.

You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

The Zip Wire Company do hold a mailing list of email address in order to advise customers of any promotions, new products or product recalls and will occasionally send out emails. The maximum number of emails sent in any month will not exceed 3 and if you wish to unsubscribe at any time you can do by emailing Our Customer Services Dept with "Unsubscribe" in the title or by using our Contact Us Page page.

Please be assured that under no circumstances do The Zip Wire Company pass on or sell any mailing lists to third parties. This Zip Wire Company privacy policy was last updated September 2012.

Call Us 0800 246 5802 : Mon to Thurs: (9:00 am - 4:30 pm) Fri: 3:00pm