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Terms & Conditions



About Us


The Zip Wire Company is a family run internet business that is owned and run by For Outdoors Ltd, which has been established since 1998. Across the companies in the For Outdoors Ltd portfolio, we have built our business by giving carefully selected products with great "value for money" prices and making sure that you get total satisfaction from enquiry through to after support care from our customer services team.

Please note:
We are an Internet Based Only company and we do not have any premises with displays or any brochures that we can send you. We have tried to put as much product information as we can onto this website, but if you would like any other information or have any questions need answering, then please either call us on the telephone number below or by sending us an email by filling in the form on our Contact Us Page

We are open Monday - Friday between 9am - 5pm or you can order safely and securely online 24 x 7 x 365

Our Company Details


For Outdoors Ltd T/A The Zip Wire Company

Our Address:
The Zip Wire Company
55 Dukes Ride
Crowthorne
Berks
RG45 6NS

Our Telephone No:
01344 750788

Our Email Address:
The Zip Wire Company

Our Website Address:
www.thezipwirecompany.com

Making A Purchase


Making a purchase from The Zip Company could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to complete your order. If you prefer, you can also call us on 01344 750788 to place your order over the phone.

You will then be taken to our secure payment facility, Sage Pay our third party partner to complete your purchase.

If you do not wish to pay online over the internet (please see credit/debit card security), you may prefer to give us a call so that we can get your card information over the phone. If so then please indicate in the relevant box when completing your checkout.

When you place an order you will receive an auto generated system email confirming your order has been received by the The Zip Wire Company system. This does not at this stage indicate that a contract exists between us. Once your order has been received and everything has been checked, you will again receive an email from us indicating that your order has been accepted and that your order is being processed. Once you receive this email, this is confirmation of your contract between us. As part of this email you will find all the details relating to your order including pricing etc in the form of an invoice / receipt. Please keep this email for future reference as proof of purchase in case of any future problems.

Price, Payment and Availability


Whilst every effort has been made in the information and cost of every product, we reserve the right to cancel an order or change a price. Of course none of this will be done without contacting you the customer first. We have included this term to protect us in the case a genuine mistake has been made in our pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All orders must be paid for in full before goods are despatched. We do not offer either credit or extended payment terms. There are no other hidden charges.

If you are a trade customer and trade on account - this is strictly on a 30 day payment from date of invoice account and unpaid invoices after 30 days may be subject to interest charges. Please note that the Title of goods does not transfer to you until an invoice has been paid and that the property, goods and title remain that of The Zip Wire Company until is paid in full.

We currently accept payment by most major credit cards including Visa Credit, Visa Debit, MasterCard, UK Maestro and PayPal. Unfortunately we do not accept American Express or Diners card. Orders placed by post and paid for by cheque will have the order held until the cheque has cleared.

All prices shown are inclusive of VAT at the prevailing rate and UK Mainland Delivery. Unfortunately there will be an additional charge for deliveries to Northern Ireland, Eire, Isle of Man, Jersey, Guernsey, other Channel Islands and Isles of Scilly along with any orders shipped to Europe.

All orders are subject to availability. You will be informed by e-mail or telephone if any item ordered is not in stock or subject to a delay.

Back Orders


If your item is not in stock we will notify you immediately giving you the option to cancel your order and not have your card charged. If you are happy to wait for the product to come back in stock we will give you a delivery date and keep you informed should this change.

You will always retain the right at any time to cancel your order and have your card refunded.

VAT Charges


Our VAT number (For Outdoors Ltd) is 821 6384 36.

Orders made from the UK or the European Union include VAT at the UK prevailing rate. All other orders made from outside of the European Union are VAT free.

Secure Payments and Shopping Assurances


For Outdoors Ltd T/A The Zip Wire Company take very seriously its responsibilities to protect all transactions between itself and its customers. When shopping with us you can rest assured that we have taken all necessary steps to make sure that your purchasing and payment steps are as strong and robust as can be.

Credit / Debit Card Security


Here at The Zip Wire Company we take security of all our customers' details and credit/debit card details very seriously which is why when you order from us either online or by telephone, you can do so in the knowledge that your transaction is being completed totally safely and securely.

Your card details are processed safely and securely through our third party card processing company Sage Pay using secure servers and 128-bit high level encryption ensuring that the only details that we see are your address and delivery details. At no time are your card details shown to or stored by us.

The same applies if you prefer to order over the telephone where your card details are remotely processed safely and securely through our third party card processing company Sage Pay using secure servers and 128-bit high level encryption.

Once your order has been processed on our system, and to ensure complete safety is maintained, any card details are completely destroyed leaving us to only see your order, your address and delivery details. At no time are your card details stored by us.

Latest Security Card Payment Measures:
You might or might not be aware of a NEW security card payment measure that has been introduced over the last few years. This is called "PCI DSS" (Payment Card Industry Data Security Standard) and we are glad to say that this is something we at The Zip Wire Company are fully compliant with.

Deliveries


Please select your Destination above when ordering and this will then show you any additional delivery cost, if any, that will apply.

Your goods if ordering a Zip Wire Kit (except for the Junior Zip Wire) will be delivered in 2 parts. The hardware will be delivered directly to you from The Zip Wire Company and the wire will be delivered directly to you from our UK specialist manufacturer.

All prices shown are inclusive of delivery to Mainland England, Wales and certain Scottish postcodes (see below). Additional carriage charges apply to delivery areas outside of these areas and the postcodes can be found below along with the expected delivery service.

Whilst every effort is made by the carriers to deliver your delivery normally within 48 hours of despatch - please allow up to 5 working days.

All Deliveries are made between Monday - Friday - 08:00 - 18:00

Delivery within 48 hours of despatch (Normal) service:
Mainland England and Wales: All Postcodes
Scotland: EH, G, FK, DG, KY, ML, TD, KA with exceptions as below

Delivery within 2 - 5 days of despatch (Standard) service:
Scottish Highlands:
AB30 - 38, AB44 - 56, FK17 - 99, G83, IV1 - 28, IV30 - 39, IV52 - 54, IV63, KW1 - 14, PA21 - 33, PA34 - 40, PH18 - 26, PH30, PH31 - 41, PH49 - 50.
Scottish Islands:
HS1 - 9, IV40 - 51, IV55 - 56, KA27 - 28, KW15 - 17, PA20, PA41 - 49, PA60 - 78, PH42 - 44, ZE1 - 3.
Northern Ireland: All BT Postcodes
Southern Ireland: Rep of Eire
Isle of Wight: PO30 - PO41 (IOW Only)
Scilly Isles: TR21 - TR25
Isle of Man: IM
Channel Islands: JE, GY
ost of Europe

If you have any information regarding delivery problems then please put this in the Special Instructions box that appears in the checkout process and this information will be passed on to the delivery company.

Our deliveries are made using a variety of delivery services, depending on size and include:
Royal Mail: Small items, Next working day, 2 - 3 day economy service
Overnight: Next working day where possible, 3 - 5 day economy services
Pallet Networks: Overnight and 2 - 3 day services

Any contact telephone numbers that have been entered in the order process, will be passed to our delivery people in case of any difficulties in locating your premises when making a delivery. Please be assured that this information is not passed to any other people or company.

All deliveries will have to be signed for at the delivery address on completion of drop off. Once the goods have been delivered to you, and signed for, the responsibility of the goods then falls on you the customer. Any loss or damage to the goods after this time shall be at your own risk.

It is the responsibility of the person receiving the goods to check that all packages are counted for correctly and check for damage to the packaging or goods before signing the delivery note. If any packaging appears damaged, please check that the contents are intact and then note the damage on the delivery note before signing. See below for notes on damaged goods.

Should delivery not take place on the day arranged for delivery or be refused at the delivery address, then The Zip Wire Company reserve the right to make a charge for the second delivery.

Damages on Delivered Goods


Whilst ever effort is made to deliver your order in a first class condition, occasionally damage may occur during transit.

It is the responsibility of the person receiving the goods to check that all parts of the shipment are counted for and checked for damage before signing to accept delivery. If any packaging appears damaged, please check that the contents are not damaged, then note the damage on the delivery note before signing.

The Zip Wire Company will not be held responsible if any damage is reported to us after the delivery has been signed for, and if the delivery note does not have any damage notes recorded on it.

Once the goods have been inspected and any damage identified, please notify our customer services people of the damage by either telephone on 01344 750788 or by sending an email ASAP with your photos to: support@thezipwirecompany.com

This must be done within 48 hours of receiving your goods.

Should you have the need to let us know of any damage on delivery, please keep all shipping materials for inspection by the carrier.

Cookies Policy


Here at The Zip Wire Company, we are committed to protecting your personal information and ensuring your experience with us is as safe and enjoyable as possible. In this section, you'll find information on how and why we collect, store and use personal information to improve our service. You'll also find out how to manage the information that's collected.

By using our website you agree to the use of cookies as described in this Cookie Policy.

What are Cookies?:
Most websites use cookies to improve your browsing experience. Cookies are small amounts of information in the form of text files sent by our website (or the website of a company we have a relationship with) to your computer, mobile phone or other device when you visit our website.

Across our various websites we make use of cookies to help manage our website, make our website easier to use and support the provision of relevant information and functionality to you to improve your visitor experience. As well as to provide us with information about how our website is used so that we can make sure it is as up-to-date, relevant and as error free as we can.

You can choose to manage the cookies we use on our website through your internet browser settings at any time. For more information about how to do this, and about cookies in general, you can visit allaboutcookies.org. Certain cookies may be set as soon as you visit our website, but you can remove them using your internet browser settings.

Please note that preventing cookies is likely to impact the functionality or performance of our website, or prevent you from using certain services provided through it. If you choose to do so, we cannot guarantee access to the services provided through our website or be sure how our website will perform during your visit. Doing so will also affect our ability to update our website to cater for user preferences and improve its performance.

Cookie types and their use:
We use a combination of different cookies to improve your experience on our websites. A cookie allows you to remember your previous choices on our site, so you don't have to repeat them on each visit. Cookies used across our website by us or any of our 3rd party partners, can be in the form of session cookies (lasting only as long as your visit to our website), tracking or analytical cookies or persistent cookies, and may use different technologies, such as JavaScript or Flash.

Session Cookies:
Session cookies last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.

Persistent Cookies:
We also use persistent cookies. They last beyond your session and after you've closed your browser. We use them to ensure you have a better experience when you return to the site. Persistent cookies remain on your computer until you choose to remove them.

Tracking or Analytical Cookies:
We mainly use Google Analytics for tracking and statistical purposes, and this helps us with information such as your chosen browser, what country, page views, session length, etc. We also try to identify if you have visited us from a search engine such as Google or Bing and for what search string you used.

For further information about Google Analytics please see Google Analytics Information
To read Google's Privacy Policy please see Google - Privacy
To prevent tracking by Google Analytics across all websites visit Google Analytics opt out - Help

First and third Cookies:
Whether a cookie is a first or third party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third party cookies. We use both first party and third party cookies.

Use of flash files:
We do occasionally make use of flash files on our website. These help present information and allow integration with third parties (such as YouTube) and offer a richer online experience. If you would like further information about the cookies used in relation to YouTube videos, the YouTube privacy notice, including details about YouTube related cookies, is available at: You Tube - Privacy

Adobe offers a tool to monitor, prevent and remove 'flash cookies' - more information is available at:
Adobe Flash Cookies - Help

What if I don't want to accept cookies?:
You can choose to restrict or block the cookies set by us, or any website. You'll need to do this through your browser settings.

You can also visit allaboutcookies.org for comprehensive information on how to block or restrict cookies on a wide variety of browsers. You'll also find details on how to delete cookies from your computer, as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you'll need to refer to your handset manual.

At no time is any personal or identifiable information collected, used or distributed by The Zip Wire Company


Privacy Policy


Here at The Zip Wire Company we take the privacy and security of visitors to our websites very seriously and would therefore like to stress that we do not gather, save, collect or use any personal information of visitors to our websites other than to process orders and sometimes for analytical purposes in helping us to improve your visit experience.

The Zip Wire Company, or any other company associated with For Outdoors Ltd, do not disclose buyers' information to third parties unless required to do so by law or other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this website site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process.

You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

The Zip Wire Company do hold a mailing list of email address in order to advise customers of any promotions, new products or product recalls and will occasionally send out emails. The maximum number of emails sent in any month will not exceed 3 and if you wish to unsubscribe at any time you can do so by emailing Our Customer Services Dept with "Unsubscribe" in the title or by using our form on our Contact Us Page page.

Please be assured that under no circumstances do The Zip Wire Company pass on or sell any mailing lists to third parties. This Zip Wire Company privacy policy was last updated September 2012.

Returns Policy


Having chosen all our products with great care for quality and value for money, we hope and aim for you being completely 100% satisfied with your purchase from The Zip Wire Company. We understand that sometimes you might just want to return the goods, so we have made our returns process as simply as possible.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at: www.Legislation.gov.uk

All of our products come with a 14 day no quibble money back guarantee. So if for some reason you are not completely 100% satisfied with your purchase then please let us know within 14 days and we will offer you an exchange of goods or a full refund, subject to this returns policy.

All we ask is that items returned to us must be in their original, unused condition with original packaging and in a saleable condition. Simply enclose a copy of the original invoice with the item.

You are required to pay for all return carriage costs

Please contact by email Our Customer Services Dept or by telephone on: 01344 750788 to discuss your returns and where further details on your returns will be given. In either case please quote the order number that was supplied to you.

Once a refund has been agreed, you are then responsible for the cost and risk of loss or damage of the product when returning the goods, so you should make sure that you take out enough insurance to cover their value.

Refunds to credit/debit cards will normally be refunded within 5 working days of our receipt of the returned goods. Please allow up to 10 working days for the refund to reach you card as this time frame is dependent on your card issuer. Once a refund has been issued, an email will be sent to notify the customer of the refund.

Statutory Rights


These terms & conditions do not affect your statutory rights as a consumer. We are a UK based company and are therefore subject to English Law.


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